They then interviewed up a storm, taking resumes and leads from all credible sources, in games, outside of games. They paid special attention to the job of forums moderators and community liaisons, where they wanted to have people NOT from the insular ingame networks that would want to settle scores, reinforce bias and prejudice, etc. They winnowed the lists down to 100, then 25, then had the final contestants come through a battery of interviews. All of them had various job-simulation type tests to perform, ingame and out. A mixture of those familiar with the game and completely unfamiliar with the game were chosen, given the steep learning curve and the need for rapport with customers who would be experiencing the exact same thing. A mixture of tekkies and non-tekkies were drawn from the prospective employee pool also because of the need to make a more flexible and open world not only for the technically competent.

Those hired were put on a 30-day trial period, familiarized with their job descriptions, and the HR person took them through the employee guidelines, which included ethics issues and a company code of behaviour for dealing with the public, the customers, the residents.

The company also frequently ran focus groups inworld with all kinds of types of customers, hired outside companies to do extensive exit interviews and entrance interviews, invited journalists and sociologists in to study the complex world, and put interactive suggestion boxes and hotlines in world. At least twice a year, they held staff retreats for self-assessment and once every two years hired management consultants to come in and review management styles and employee grievances as well as customer assessment. They made a special effort to also organize outside review of the polite blotter and the disciplinary actions.

*Shrugs*

Marsellus Wallace

P.S. I e-mailed Phil over at LL and he set me up with one of the original developers for an interview for a job. I did the interview. I met all the qualifications and more with all my experience in MMORPG’s and of course my resume for my work experience which was very technical. Why was I not hired? I was Mafia.

Instead they opted to hire anybody and everybody. They refused to consider friends or skilled players and went straight to the unknown hacks with no skill no talent. They also chose from the pool of whiners and complainers. People who had no proven track record of skill, but a proven track record of bitching.

Because these three put their foot down when it comes to using the “tried and true” insular networks or reinforcing each others excellence. No you can be sure that their perfect idea of running an internet company is to listen to the ideas of everyone else especially those who bitch and complain the loudest. Now this make take months and years sorting out, debating, arguing, whos idea of the perfect internet game is better— but Ill be damn if Neva, One Song, or Stellsy will EVER be accused of letting players suck up to them or creating an internet game hiring people with like minded ideas. Hell No–not them.

coco

He’s all in a tizzy over it.

I say it’s about time you got your hand slapped.

coco

Quotes?

Precedents?

Stinging mightily after that forum warning are we Saint Coco?

Some people are on practically a missionaic campaign, in personal ownership of apparently some God-given info on “which players are bad for SL” (or at least, “which players I don’t like”).

They are determined to rid the game of people they dislike, and this group includes one mentor, at the very least.

They wish to ban other paying and productive players because – THEY DON’T LIKE THEIR IDEAS.

coco

See, you fail to see that the following two phrases are not, in fact, equivalent.

“as great as it can be” =/= “how me and my friends like it to be”

This is news?