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	<title>Comments on: LL Answer Shortage Closes Official Answers Forum</title>
	<atom:link href="http://alphavilleherald.com/2007/01/ll_out_of_answe.html/feed" rel="self" type="application/rss+xml" />
	<link>http://alphavilleherald.com/2007/01/ll_out_of_answe.html</link>
	<description>Always Fairly Unbalanced</description>
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	<item>
		<title>By: Urizenus</title>
		<link>http://alphavilleherald.com/2007/01/ll_out_of_answe.html/comment-page-1#comment-38153</link>
		<dc:creator>Urizenus</dc:creator>
		<pubDate>Wed, 24 Jan 2007 16:35:22 +0000</pubDate>
		<guid isPermaLink="false">http://localhost/wp_2/?p=1593#comment-38153</guid>
		<description>Sooner or later, everyone writes for the Herald.

And what&#039;s wrong with ambush interviews?
</description>
		<content:encoded><![CDATA[<p>Sooner or later, everyone writes for the Herald.</p>
<p>And what&#8217;s wrong with ambush interviews?</p>
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		<title>By: Inigo Chamerberlin</title>
		<link>http://alphavilleherald.com/2007/01/ll_out_of_answe.html/comment-page-1#comment-38152</link>
		<dc:creator>Inigo Chamerberlin</dc:creator>
		<pubDate>Wed, 24 Jan 2007 16:23:59 +0000</pubDate>
		<guid isPermaLink="false">http://localhost/wp_2/?p=1593#comment-38152</guid>
		<description>Shrewed question that Melissa. Does this mean that anyone who writes for SLH is automatically revoking their right to any form of what LL passes off as &#039;customer service&#039; though?

Tricky that, isn&#039;t it? A sim owner who happens to write the occasional article for SLH can be blown off on the grounds that they &#039;might&#039; be springing an &#039;ambush interview&#039;? How very convenient for the Linden in question.
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		<content:encoded><![CDATA[<p>Shrewed question that Melissa. Does this mean that anyone who writes for SLH is automatically revoking their right to any form of what LL passes off as &#8216;customer service&#8217; though?</p>
<p>Tricky that, isn&#8217;t it? A sim owner who happens to write the occasional article for SLH can be blown off on the grounds that they &#8216;might&#8217; be springing an &#8216;ambush interview&#8217;? How very convenient for the Linden in question.</p>
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		<title>By: Melissa Yeuxdoux</title>
		<link>http://alphavilleherald.com/2007/01/ll_out_of_answe.html/comment-page-1#comment-38151</link>
		<dc:creator>Melissa Yeuxdoux</dc:creator>
		<pubDate>Mon, 22 Jan 2007 10:43:48 +0000</pubDate>
		<guid isPermaLink="false">http://localhost/wp_2/?p=1593#comment-38151</guid>
		<description>Hmmm. Where&#039;s the boundary between asking for customer service and conducting an ambush interview?
</description>
		<content:encoded><![CDATA[<p>Hmmm. Where&#8217;s the boundary between asking for customer service and conducting an ambush interview?</p>
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		<title>By: Cocoanut Koala</title>
		<link>http://alphavilleherald.com/2007/01/ll_out_of_answe.html/comment-page-1#comment-38150</link>
		<dc:creator>Cocoanut Koala</dc:creator>
		<pubDate>Sun, 21 Jan 2007 17:18:40 +0000</pubDate>
		<guid isPermaLink="false">http://localhost/wp_2/?p=1593#comment-38150</guid>
		<description>Heh . . . I can&#039;t help but rewrite a few parts of kicked dog&#039;s little rant:

&quot;Your guesses are ALL wrong. He simply blew her off, and I think it was VERY apropos for a company to blow off their customers!&quot;

&quot;it got cut off because a certain smallish, LOUD, group of professional whiners decided it was &quot;home&quot; (&#039;home&#039; as in, &quot;I will not behave as a guest, but rather as if I were a customer!&#039;).

&quot;There is no reason LL needs to sit and take prolonged and repeated questions from their customers!&quot;

&quot;LL being a company doesn&#039;t mean that they have to suffer repeat feedback from customers!&quot;

&quot;You have no freedom of speech, and you do not dictate how LL decides to run their business. Get over that fact that you are just customers, and maybe you can begin to get over yourselves!&quot;

&quot;Or not, and subject yourself to tons of manufactured stress. How STUPID.  A smart person would stop trying to be a customer!&quot;

(And here&#039;s one I didn&#039;t even have to rewrite:)

&quot;SL is a service, not a &quot;world&quot;, you are not citizens, you are customers!&quot;

(Okay, so I added the exclamation point, lol.)

coco
</description>
		<content:encoded><![CDATA[<p>Heh . . . I can&#8217;t help but rewrite a few parts of kicked dog&#8217;s little rant:</p>
<p>&#8220;Your guesses are ALL wrong. He simply blew her off, and I think it was VERY apropos for a company to blow off their customers!&#8221;</p>
<p>&#8220;it got cut off because a certain smallish, LOUD, group of professional whiners decided it was &#8220;home&#8221; (&#8216;home&#8217; as in, &#8220;I will not behave as a guest, but rather as if I were a customer!&#8217;).</p>
<p>&#8220;There is no reason LL needs to sit and take prolonged and repeated questions from their customers!&#8221;</p>
<p>&#8220;LL being a company doesn&#8217;t mean that they have to suffer repeat feedback from customers!&#8221;</p>
<p>&#8220;You have no freedom of speech, and you do not dictate how LL decides to run their business. Get over that fact that you are just customers, and maybe you can begin to get over yourselves!&#8221;</p>
<p>&#8220;Or not, and subject yourself to tons of manufactured stress. How STUPID.  A smart person would stop trying to be a customer!&#8221;</p>
<p>(And here&#8217;s one I didn&#8217;t even have to rewrite:)</p>
<p>&#8220;SL is a service, not a &#8220;world&#8221;, you are not citizens, you are customers!&#8221;</p>
<p>(Okay, so I added the exclamation point, lol.)</p>
<p>coco</p>
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		<title>By: Michael Seraph</title>
		<link>http://alphavilleherald.com/2007/01/ll_out_of_answe.html/comment-page-1#comment-38149</link>
		<dc:creator>Michael Seraph</dc:creator>
		<pubDate>Sun, 21 Jan 2007 16:45:12 +0000</pubDate>
		<guid isPermaLink="false">http://localhost/wp_2/?p=1593#comment-38149</guid>
		<description>In any grocery store, if you ask the stock boy a question and he can&#039;t answer it, he&#039;ll direct you to some one who can.  If you walk into a clothing store and have questions the clerk can&#039;t answer, he or she will direct you to somebody who can answer them.  That&#039;s how you&#039;re supposed to treat customers.  It&#039;s called customer service.  If Vector Linden, aka stock boy, doesn&#039;t know the answer, then he should direct the customer to some one who does.  &quot;I am not the person to speak to.&quot; is crappy customer service.
</description>
		<content:encoded><![CDATA[<p>In any grocery store, if you ask the stock boy a question and he can&#8217;t answer it, he&#8217;ll direct you to some one who can.  If you walk into a clothing store and have questions the clerk can&#8217;t answer, he or she will direct you to somebody who can answer them.  That&#8217;s how you&#8217;re supposed to treat customers.  It&#8217;s called customer service.  If Vector Linden, aka stock boy, doesn&#8217;t know the answer, then he should direct the customer to some one who does.  &#8220;I am not the person to speak to.&#8221; is crappy customer service.</p>
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		<title>By: Clarrice Cinquetti</title>
		<link>http://alphavilleherald.com/2007/01/ll_out_of_answe.html/comment-page-1#comment-38148</link>
		<dc:creator>Clarrice Cinquetti</dc:creator>
		<pubDate>Sun, 21 Jan 2007 13:16:05 +0000</pubDate>
		<guid isPermaLink="false">http://localhost/wp_2/?p=1593#comment-38148</guid>
		<description>Linden Lab kicked my dog...

Sorry about your dog..surprised they were able to teleport to you and follow through with the kick because of lag. You are one of the lucky ones.
</description>
		<content:encoded><![CDATA[<p>Linden Lab kicked my dog&#8230;</p>
<p>Sorry about your dog..surprised they were able to teleport to you and follow through with the kick because of lag. You are one of the lucky ones.</p>
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		<title>By: marilyn murphy</title>
		<link>http://alphavilleherald.com/2007/01/ll_out_of_answe.html/comment-page-1#comment-38147</link>
		<dc:creator>marilyn murphy</dc:creator>
		<pubDate>Sun, 21 Jan 2007 09:30:37 +0000</pubDate>
		<guid isPermaLink="false">http://localhost/wp_2/?p=1593#comment-38147</guid>
		<description>to &quot;linden lab kicked my dog&quot;

i am a real user with a real identity established for over 3 years in sl.  i really love sl, i regularly contribute to this blog.

your entire thesis that says there is no free speech, its fine for linden lab to continue to give us broken product, simply because they can shut people up everyone needs to shut up, and love it or leave it seems strangely... is this rush limbaugh??

so, just because they care about something and want to see it improve makes them proffessional whiners.  your mentality dictates that if you respond to my post, you will no doubt point out my spelling errors as some telling point.

as i have stated before in this blog, i quit asking the lindens for assistance ages ago.  i resolved to tolerate the bad service and deal with sl as it is.  not to releive the lindens of stress, but for my own good.

oh, i was recently interviewed by another on line magazine, and when they asked what direction i saw linden labs going in with some new change, my response was: &quot;who cares?  they need to fix what is broken instead of giving us new shiny something or other.&quot;
the interviewer was a bit surprised and said she wasnt sure she would print that, i said, whatever.  then she tried to port away, and couldnt.  3 times.  she had to re set her home and re log to get where she needed to go.  she contacted me and said, ok, ok, im printing that.  ha ha.

</description>
		<content:encoded><![CDATA[<p>to &#8220;linden lab kicked my dog&#8221;</p>
<p>i am a real user with a real identity established for over 3 years in sl.  i really love sl, i regularly contribute to this blog.</p>
<p>your entire thesis that says there is no free speech, its fine for linden lab to continue to give us broken product, simply because they can shut people up everyone needs to shut up, and love it or leave it seems strangely&#8230; is this rush limbaugh??</p>
<p>so, just because they care about something and want to see it improve makes them proffessional whiners.  your mentality dictates that if you respond to my post, you will no doubt point out my spelling errors as some telling point.</p>
<p>as i have stated before in this blog, i quit asking the lindens for assistance ages ago.  i resolved to tolerate the bad service and deal with sl as it is.  not to releive the lindens of stress, but for my own good.</p>
<p>oh, i was recently interviewed by another on line magazine, and when they asked what direction i saw linden labs going in with some new change, my response was: &#8220;who cares?  they need to fix what is broken instead of giving us new shiny something or other.&#8221;<br />
the interviewer was a bit surprised and said she wasnt sure she would print that, i said, whatever.  then she tried to port away, and couldnt.  3 times.  she had to re set her home and re log to get where she needed to go.  she contacted me and said, ok, ok, im printing that.  ha ha.</p>
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		<title>By: Linden Lab kicked my dog!</title>
		<link>http://alphavilleherald.com/2007/01/ll_out_of_answe.html/comment-page-1#comment-38146</link>
		<dc:creator>Linden Lab kicked my dog!</dc:creator>
		<pubDate>Sun, 21 Jan 2007 02:34:40 +0000</pubDate>
		<guid isPermaLink="false">http://localhost/wp_2/?p=1593#comment-38146</guid>
		<description>Coconut: Your guesses are ALL wrong. He simply blew her off, and I think it was VERY apropos. You don&#039;t ask the house framer why his bosses decided to change a policy dealing with how they interface with customer concerns. One certainly CAN, but if one expects anything other than a blow off, they&#039;re setting themselves up for disappointment.

Prokofy: He wasn&#039;t &quot;whining&quot;. Not even CLOSE. He simply stated he is not the person to talk to, and kept his cool despite Pixeleen&#039;s having to breathe into a paper sack as she typed.

Are there many contributors or regular commenters here who actually enjoy Second Life?

:scratches head:

Is this real love/hate, or is it just a competition to see who amongst you can come off as jaded and cynical as possible, for as long as possible? Tres chic?

My money is on the latter, because it just fits better, after having read the caterwauling of several of the regulars here for a while, I get the distinct feeling that some you people actually salivate when you get a whiff of what you view as wrong doing by Linden Lab. Just reference Pixeleen&#039;s convo with Vektor above...

Anyway, the abject bitching and moaning started to overtake the legit questions in that forum, so I am not at ALL surprised to see it go. It was never intended to be a relief valve Pixeleen; but it makes for good drama to portray it that way, yes? It was a Q&amp;A forum not a rant forum. Just like every other forum closure before this one, it got cut off because a certain smallish, LOUD, group of professional whiners decided it was &quot;home&quot; (&quot;home&quot; as in, &quot;I will not behave as a guest, but rather as if this was my own living room&quot;). There is no reason LL needs to sit and take prolonged and repeated abuse. LL being a company doesn&#039;t mean that they have to suffer repeat assholes. I&#039;m sure most of you wouldn&#039;t like to be name-called and bitched at nonstop at YOUR jobs (unless you&#039;re an SL escort).

Some of you really, really need to step back and give yourselves a reality check. Or, go ahead and keep on bitching until you burn yourselves out, and mark yourselves as obsessed neurotics who have invested more into this &quot;plame&quot; (platform/game) than sanity should dictate.

SL is a service, not a &quot;world&quot;, you are not citizens, you are customers. You have no freedom of speech, and you do not dictate how LL decides to run their business. Get over that fact and maybe you can begin to get over yourselves. Or not, and subject yourself to tons of manufactured stress. How STUPID.

OMG! It&#039;s NEWS! Get the paper sacks, stat!


</description>
		<content:encoded><![CDATA[<p>Coconut: Your guesses are ALL wrong. He simply blew her off, and I think it was VERY apropos. You don&#8217;t ask the house framer why his bosses decided to change a policy dealing with how they interface with customer concerns. One certainly CAN, but if one expects anything other than a blow off, they&#8217;re setting themselves up for disappointment.</p>
<p>Prokofy: He wasn&#8217;t &#8220;whining&#8221;. Not even CLOSE. He simply stated he is not the person to talk to, and kept his cool despite Pixeleen&#8217;s having to breathe into a paper sack as she typed.</p>
<p>Are there many contributors or regular commenters here who actually enjoy Second Life?</p>
<p>:scratches head:</p>
<p>Is this real love/hate, or is it just a competition to see who amongst you can come off as jaded and cynical as possible, for as long as possible? Tres chic?</p>
<p>My money is on the latter, because it just fits better, after having read the caterwauling of several of the regulars here for a while, I get the distinct feeling that some you people actually salivate when you get a whiff of what you view as wrong doing by Linden Lab. Just reference Pixeleen&#8217;s convo with Vektor above&#8230;</p>
<p>Anyway, the abject bitching and moaning started to overtake the legit questions in that forum, so I am not at ALL surprised to see it go. It was never intended to be a relief valve Pixeleen; but it makes for good drama to portray it that way, yes? It was a Q&#038;A forum not a rant forum. Just like every other forum closure before this one, it got cut off because a certain smallish, LOUD, group of professional whiners decided it was &#8220;home&#8221; (&#8220;home&#8221; as in, &#8220;I will not behave as a guest, but rather as if this was my own living room&#8221;). There is no reason LL needs to sit and take prolonged and repeated abuse. LL being a company doesn&#8217;t mean that they have to suffer repeat assholes. I&#8217;m sure most of you wouldn&#8217;t like to be name-called and bitched at nonstop at YOUR jobs (unless you&#8217;re an SL escort).</p>
<p>Some of you really, really need to step back and give yourselves a reality check. Or, go ahead and keep on bitching until you burn yourselves out, and mark yourselves as obsessed neurotics who have invested more into this &#8220;plame&#8221; (platform/game) than sanity should dictate.</p>
<p>SL is a service, not a &#8220;world&#8221;, you are not citizens, you are customers. You have no freedom of speech, and you do not dictate how LL decides to run their business. Get over that fact and maybe you can begin to get over yourselves. Or not, and subject yourself to tons of manufactured stress. How STUPID.</p>
<p>OMG! It&#8217;s NEWS! Get the paper sacks, stat!</p>
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		<title>By: Cocoanut Koala</title>
		<link>http://alphavilleherald.com/2007/01/ll_out_of_answe.html/comment-page-1#comment-38145</link>
		<dc:creator>Cocoanut Koala</dc:creator>
		<pubDate>Sat, 20 Jan 2007 19:53:49 +0000</pubDate>
		<guid isPermaLink="false">http://localhost/wp_2/?p=1593#comment-38145</guid>
		<description>OK, he may be QA or whatever, but does he not speak English?

&quot;PM: ok. I got that. do the best you can&quot;

&quot;Vektor Linden: Cool. Have a good weekend!&quot;

Or:  Does he just hope you will think he misunderstood you?  (bad)

Or:  Did he really actually misunderstand you?  (worse)

coco
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		<content:encoded><![CDATA[<p>OK, he may be QA or whatever, but does he not speak English?</p>
<p>&#8220;PM: ok. I got that. do the best you can&#8221;</p>
<p>&#8220;Vektor Linden: Cool. Have a good weekend!&#8221;</p>
<p>Or:  Does he just hope you will think he misunderstood you?  (bad)</p>
<p>Or:  Did he really actually misunderstand you?  (worse)</p>
<p>coco</p>
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		<title>By: Prokofy Neva</title>
		<link>http://alphavilleherald.com/2007/01/ll_out_of_answe.html/comment-page-1#comment-38144</link>
		<dc:creator>Prokofy Neva</dc:creator>
		<pubDate>Sat, 20 Jan 2007 15:55:07 +0000</pubDate>
		<guid isPermaLink="false">http://localhost/wp_2/?p=1593#comment-38144</guid>
		<description>Lindens who come on to fix bugs or do other sort of behind-the-scenes work should not be shown online. They can hide their online status, thanks to Flipper&#039;s lobbying for this necessary feature *cough*.

It&#039;s especially true when there are NO OTHER LIAISONS online. When they come online like that, they can&#039;t whine -- nor can their fanboyz -- when people begin to ask them questions.
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		<content:encoded><![CDATA[<p>Lindens who come on to fix bugs or do other sort of behind-the-scenes work should not be shown online. They can hide their online status, thanks to Flipper&#8217;s lobbying for this necessary feature *cough*.</p>
<p>It&#8217;s especially true when there are NO OTHER LIAISONS online. When they come online like that, they can&#8217;t whine &#8212; nor can their fanboyz &#8212; when people begin to ask them questions.</p>
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