Blue Linden: the new abuse report system is pattern based….multiple reports from different people at the same place and time will raise the priority of the situation

1. Second life has problems!
It is a massive online community, one that allows each user to modify it in some way, shape or form. So, of course there are going to be issues, bugs, problems and all sorts of things that need to be fixed.

2. Without free members, who would buy all that stuff you are trying to sell? maybe they do not pay a monthly fee to Linden, but they are spending real money to obtain Linden dollars and stuff.

Here is where a lot of you will get totally Pissed off, but oh well, face the facts and deal with it….

3. How come Blizzard can keep world of warcraft running smoothly, fix any issues or bugs within an average of 6 hours from the time the ticket is submitted, and not have half of the complaints about service/tech shit or anything else for that matter? There are over 9 million players there too!!

Let me answer for you….

Because they know what they are doing and they spend the money to make sure they keep their customers happy by adding more staff as needed!!!!

LL is simply neglecting their customers…. if there are that many problems, i totally agree that they can only do so much… So HIRE MORE PEOPLE TO HELP!!

It is that simple..

People with windows vista cannot even access the game and they cannot figure this problem out?? what kind of lame BS is that? This is the 21st century, we have computers that we can carry in our pockets and you tell me that these “techs” cant make second life work with vista??

Stop being greedy, spend money to hire enough staff to satisfy your customers needs and ultimately make even more money because when people are happy, they will stay…. or the alternative is that second life will become the first ever online ghost town with a few stragglers like Nicholaz who just cant seem to understand that if they don’t fix the problems, then people WILL hate SL, then they WILL stop playing it, and finally there WILL not be anyone left and the whole game WILL disappear from existence.

Doesn’t matter if people are paying or not, doesn’t matter if LL is doing the best they possibly can, doesn’t matter whether or not i am right, your are right, this article is right….. it simply doesn’t matter.

All that matters is that if people are not happy they WILL not play and when that happens, then i guess we can all start playing World of Warcraft, where we know our issues will be not only addressed, but frickin fixed!

The Open / Closed / Resolved status on the public JIRA (refered to as PJIRA) don’t mean much as those items are not always updated when a fix is in fact made. Nor does it actually show if someone is working on an issue or not. If you want to know if LL’s has acknowledged an item… look to see if it has an Linden Labs issue ID attached to it.

1) we are writing about SL, and
2) it has more than a few sucky elements

Figure it out.

Ludlow getting all defensive…Now that’s hilarious.

It would be nice if Ludlow’s “reporters” (or perhaps we should call them “opinionists”) would add a little balance to their stories, such as researching what LL is doing to rebuild SL’s aging architecture, but we never hear anything about that.

Instead we just get whining and screenshots, which would hardly be considered reporting by even the shoddiest of supermarket tabloids.

Oh Please….the herald is the king of Whiny Potshots.

Figure it out.”

Oh I’ll figure…. here’s what I thought about.

“….5 star meal for free.”

Hahaha… for free, a 5 star meal… and why? Just because one person decided to be a critic? Everyone can do that to get their free meal. Not a fat chance, ALL CRITICS pay for the damn food. Also…

“the chef prepares him/her a free 5 star meal for US$ 300″

…and how is that free for 300 bucks? You’re lacking sense of logic.

“I am a bit amazed that a person like Pixeleen who I understand is not a premium member and hence effectively uses the platform for free is complaining that the company that provides her with this free platform does not have enough resources to fix all the problems and even has the nerve to demand “drastic immediate action”.”

Ohh.. now that’s a good critic.

Pixeleen is a loud-mouth annoying idiot, simple as that.
(Actually… she is more of a replacement for Prok, so she had to be a crazy one.)

And the steak turns out to be half burned, the soup has less ingredients then a glass of water, but still, the sauce is indeed wonderful. Just have to wait hours to get a table, and ten minutes till the letters on the menu are visable.

That’s SL.

You don’t have to pay for the meal to be allowed to have an opinion about it’s quality compared to what’s promised by the star chef clad in a rainbow codpiece.

“[...]”

urizenus says:

“Setting aside Pix’s criticism for the moment, I think we need to keep in mind that non-premium users are highly valuable to LL. [...] I don’t see why their criticisms should be discounted, and indeed, listening to their criticisms might also tell you why you don’t get more premium accounts. [...] That having been said, I don’t really see why you have to pay for something to be a critic of it. [...] I also don’t get the “love it or leave it” philosophy of reporting that people are fond of endorsing. [...] Figure it out.”

> Consider a person visiting a restaurant and the chef prepares him/her a free 5 star meal for US$ 300. The person mentions that the wine is corked and the meat is not well cooked. That is a paying customer rightfully claiming the service promised in return for his/her money.

Consider a person visiting a restaurant and the chef prepares him/her a 5 star meal. After that person has eaten the meal the person writes an article pointing out that the wine was corked and the meat is was not well cooked. That is a critic.

Consider a person visiting a restaurant and the chef prepares him/her 5 star meal for free. After that person has eaten the meal he/she stands up and shouts all across the restaurant that the food was absolutely horrible because it lacked a pinch of salt and that the chef should immediately start cooking better food for that person. That is Pixeleen.

Figure it out.

Mercia