Korea Investigates Poor Customer Service in MMORPGs
by Alphaville Herald on 09/01/05 at 12:40 pm
Why can’t we have what Korea does? Our sister publication, the Korean Herald (well ok, it does have Herald in the name), is reporting that Korean Fair Trade Commission is looking at online gaming companies that are failing to deliver on promised service. Dan Hunter summarizes its investigation as follows:
Korean consumer protection authorities are expanding their investigation of MMOG companies poor consumer satisfaction levels and complaints of abusive terms of service, poor quality, etc. Ten companies are now involved. This comes on the back of complaints filed last year by consumer rights groups.
See Terra Nova for discussion.
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