by Alphaville Herald on 29/04/10 at 11:05 am
Serious problems apparently started in the Second Life virtual world at about 9 pm PDT Wednesday, and have continued over the last 6 hours, in what appears to have been a grid-wide crash of the world and associated services. As of this writing, Herald staff are unable to login to the world, and the Second Life startup screen shows 5807 players online – about 1/8th of normal concurrency for this time of day.
Metaverse service provider Linden Lab’s grid status report for the incident paints a grim picture:
[3:23am PDT] [UPDATE] We are still working on rectifying the problems and will let you know when that changes.
[2:21am PDT] [UPDATE] Work continues to bring services back online.
[1:23am PDT] [UPDATE] We are continuing our work to bring our services back online and will keep you updated here.
[29th April 2010 - 12:30am PDT] [UPDATE] We are continuing to investigate current issues and will post updates here as we have them.
[11:23pm PDT] [UPDATE] Logins, the Land Store, the LindeX, XstreetSL.com and registrations have been disabled as we continue to work on these issues.
[10:45pm PDT] [UPDATE] Logins are currently still down. The website and support portal have come back online, though they may be slow to load or experience errors. XstreetSL.com is inaccessible as well. We’re working to resolve this as quickly as we can – please continue to check back for updates.
[9:45pm PDT] [UPDATE] Logins and secondlife.com, including the support portal, continue to be inaccessible as we work to resolve this issue. Please check back here for updates.
[9:15pm PDT] [UPDATE] Secondlife.com and access to live chat and support tickets are also currently affected, and unavailable for the time being.
[9pm PDT] We’re currently experiencing login and inworld issues. We’re investigating the cause and scope of this issue and will post here when we have more information. Please do not rez no-copy objects or make transactions for the time being.
While server maintenance was scheduled overnight, the timing of the crash is puzzling — the problems reportedly began an hour before the scheduled maintenance, and the Lab’s XStreetSL storefront is also throwing "unexpected errors".
Did an over-eager system administrator jump the gun – or is this a case of emergent player behavior? For a problem of this magnitude let us hope for some sort of public explanation once the Lab puts it’s world back together.